Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from kayakandsup.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also collect information about your interactions with the Site — e.g., pages visited, products viewed, referring websites or search terms.

This “Device Information” is collected using:

  • Cookies: Small data files used for tracking and analytics. For details on cookies and how to disable them: www.allaboutcookies.org.

  • Log files: Track actions and gather metadata like IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags, pixels: Technologies used to track browsing behaviour.

When you make a purchase or attempt to do so, we collect your Order Information, including name, billing and shipping addresses, payment information, email, and phone number.

When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill your orders, including processing payment, shipping, and providing confirmations.

  • Communicate with you.

  • Screen for fraud or suspicious activity.

  • Provide relevant marketing based on your preferences.

Device Information helps us:

  • Identify risks and fraud.

  • Improve and optimise our Site (e.g., analytics on customer browsing and interaction).

  • Assess marketing campaign performance.

By submitting your contact details on this website, you agree that your email may be added to our mailing list. You can opt out at any time using the unsubscribe link in our emails.

We may use advertising cookies to understand your interests and show retargeted ads via our partners (like Google and Facebook) based on your past interactions with this website. These technologies do not collect personal identifiers such as your name or contact details.

Sharing Your Personal Information

We share your information with trusted third parties to operate our business, including:

  • WordPress and WooCommerce, which power our online store.

  • Payment gateways (e.g., Stripe, PayPal) to process transactions securely.

  • Google Analytics to understand how customers use the Site — see their privacy policy here: Google Privacy Policy. You can opt out of Google Analytics here: Opt-out link.

We may also disclose your information:

  • To comply with legal obligations.

  • To respond to lawful requests or protect our rights.

Behavioural Advertising

We may use your information to show targeted ads we think you might be interested in. For more on how targeted advertising works, visit: Network Advertising Initiative.

You can opt out of targeted advertising:

Or visit Digital Advertising Alliance to manage your preferences.

Do Not Track

Please note that we do not modify our data collection practices in response to Do Not Track signals from your browser.

Your Rights

If you are a European resident:

  • You have the right to access, correct, update, or delete the personal information we hold about you.

  • Contact us at sales@kayakandsup.com.au to exercise these rights.

We process your data to fulfill contracts (e.g., orders) or pursue our legitimate business interests, and your information may be transferred outside of Europe, including to Australia and the USA.

Data Retention

We retain your Order Information for our records unless you request its deletion.

Changes

We may update this Privacy Policy to reflect changes in practices or for legal or regulatory reasons.

Minors

The Site is not intended for individuals under 18 years of age.

Contact Us

If you have questions about this policy or wish to make a complaint, please contact us at:

📧 sales@kayakandsup.com.au